Editorial 1

One of the things we’re in the very early stages of trying to do is locate people to whom we can email questions about technology and get replies  emailed back to us.  You would think  this wouldn’t be that hard but so far we haven’t had much luck.

To start off we went to the Nearby Nerds website – it claims to have 2351 NearbyNerds across Australia listed on it’s site – and we used it’s “Find by keywords”  facility to locate “Apple Mac” experts. It found 20.

We  emailed 3 of them and they confirmed that they could answer Apple Mac questions.

So we emailed the same question to two of them, and got answers back, which were not exactly clear, but seemed to be totally different??? So we emailed the two of them back saying we hadn’t fully understood what they’s said and they emailed me back links to more stuff to read. But this is not what we wanted. What we wanted in relation to this particular questions was something like, “What you have to do is this this and this.”

It seems to me that one of the problems may be that the people I’ve contacted don’t see answering emails as a way to earn a decent living. Perhaps it isn’t. Perhaps people are not prepared to pay for the email answers I’m talking about – we certainly would be. Or perhaps they don’t enjoy answering emails. Perhaps they’re not good at it.

What is needed is people who

  • Have at least a basic website setting out clearly their areas of expertise.
  • Have an ordinary email address readily available.
  • Who will tell you within 24 hours either that they can’t answer provide an answer or an indication as to what their fee would be to provide an answer.
  • Who have a track record of answering emails well.

We’ll keep looking.

Email us at info@questionsmisc.info

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1 Dealing with Optus

We are in the course of writing up one of our reader’s experiences with Optus. We think that based on these you may well decide that it’s madness to even try. There isn’t even an email address that you can use to take up with them any of the issues you have with them – just a PO box. And even if you send a “snail mail” to this PO box, they don’t respond. They are so obviously not putting any resources into dealing with the concerns of their customers and/or potential customers

If anyone from Optus doesn’t think it’s a horrible horrible company to deal with, perhaps they could email us  with their alternative view.

A 15 Oct. 2014 update: On second thoughts, we have better things to do with our time than write up one of our reader’s horrible experiences with Optus. If anyone is mad enough to deal with a company, that, if you have issues you wish to take up with them, (1) doesn’t have an ordinary email address, (2) doesn’t have an email form, and (3) doesn’t have a fax number – all you can do is send “snail mails” to a PO box number and, if you do, you don’t get a response – is hardly likely to be  put off dealing with them by one person’s horrible experiences in dealing with that company.

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1 Dealing with TechSoftware.com.au

Perhaps, after reading this correspondence between one of our readers and TechSoftware.com.au you might think it’s not a very good idea.

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